Last Updated: September 7, 2026
NexoraFox Cloud commits to providing a 99.9% network and power uptime for all provisioned hosting nodes. This guarantee applies only to our core infrastructure and not to software-level issues within your specific game server or virtual machine.
Occasional hardware and network maintenance is required. We will notify you at least 48 hours in advance for any planned maintenance that may cause service interruption. Downtime during scheduled maintenance is not considered a violation of the SLA.
If we fail to meet our 99.9% uptime guarantee in a given billing cycle, you may request a service credit equivalent to 5% of your monthly fee for every hour of downtime, up to a maximum of 100% of the monthly fee for the affected service.
This SLA does not cover downtime caused by: malicious activities directed at your server (e.g., DDoS attacks), misconfigurations or software errors made by the client, or third-party service failures outside of NexoraFox Cloud's direct control.